ORDER PROCESSING
Hey there, Ashley here! In most instances, orders are sent out within 24 hours, but please bare with me as this business is run by just me and I work to get orders out quickly but delays can happen 🙂
If you have any concerns or questions relating to shipping or deliveries, (for example need something express posted) please do not hesitate to email me at hello@zista.com.au or send me a text on +61439169249. If you are based on the Gold Coast and would like to pick up your order, please just email or text me and I’m more than happy to arrange a time.
SHIPPING COSTS
All orders are shipped from the Gold Coast, Australia via Australia Post or Sendle using standard post
Orders less than $100: $10
Orders greater than $100: FREE
From time to time I do offer free shipping site wide so be sure to join my mail list or following me on Instagram to stay up to date!
DELIVERY TIMES
Please allow 1-3 days for your order to be processed and allow an additional 2-5 days for shipping depending on your location. Orders are shipping from the Gold Coast, Australia.
INTERNATIONAL SHIPPING
Yes I offer international shipping too! We can ship to New Zealand, UK, USA, Canada, Singapore, Mauritius and more. Simply change the country on the checkout page to your required destination and the shipping charges will automatically update. If you have any concerns or questions, please just email me hello@zista.com.au.
It is a flat rate for International shipping:
New Zealand: $20
All Others Countries: $30
Returns
Although I hope you will never be disappointed with your order, I understand things can happen.
Zista offers product refunds (excludes shipping) on certain items providing that:
- You notify the Zista team within 7 days of receiving the item
- The item is returned within 14 days of delivery
- The item is returned unused and in the same condition you received it, including in its original packaging; and
- Return shipping costs are covered by the customer.
- Please note – sale items cannot be returned & we cannot refund or exchange jewellery for hygiene reasons.
If the item is faulty or damaged please email a photo of the item along with the packaging it arrived in within 3 days of receiving the product; and I will work through a replacement as appropriate. If you do have any other concerns, please email me at hello@zista.com.au and I’d be happy to work through them.
How do I return my item?
- Please email hello@zista.com.au within 7 days of receiving your item with your order details, reason for return and any photos. Please note Zista do reserve the right to deny a return.
- Once confirmation is received from the Zista team, ship the item using registered post to 36 Elouera Terrace, Murwillumbah NSW 2484
- Once we receive your return, a refund or store credit will be organised for you and confirmed via email. It would be appreciated if you allow 3-4 processing days for this.
Need help?
Email me at hello@zista.com.au if you have any further questions!